These terms apply to private tours, transfers, and related services arranged by Ceylon Waypoint.
Quotes and bookings
Quotes are based on the itinerary, dates, vehicle type, and inclusions discussed. A booking is confirmed once we receive the agreed deposit or written confirmation terms.
Payments
Payment schedules are stated in your quote. Final balances are typically due before the tour start date unless otherwise agreed in writing.
Changes
Itinerary changes requested by the guest are subject to availability and may adjust the price. Weather, road conditions, or attraction closures may require operational changes; we will adapt the plan while protecting the spirit of the trip.
Cancellation
Cancellation terms depend on timing, season, and supplier rules for hotels or activities. Unless a custom agreement says otherwise: cancellations more than 30 days before start may forfeit the deposit; 15–30 days may incur a larger percentage of the tour value; within 14 days may be non-refundable. No-shows are non-refundable.
Liability
We arrange transport and services with care, but outdoor travel involves inherent risks. Guests are responsible for personal belongings, travel insurance, and complying with local laws and attraction rules.
Contact
Questions about terms or cancellations can be sent through our contact page before you confirm a booking.